Introduction

The website www.espressoworkshop.gr is an online store for selling products and services via the Internet (hereinafter referred to as the COMPANY or online store or website), created and operated by EspressoWorkshop, under the name "TSOUMANIS S. & SIA O.E.," based in Ioannina, legally represented, with VAT number 999426908, Ioannina Tax Office, company registration number 031628629000, contact email address info@espressoworkshop.gr, and customer service phone line for the online store: 26510 77274.

The following terms and conditions will apply to the use of the online store with the trademark located at the web address www.espressoworkshop.gr. Every user who enters and transacts or uses the services of the online store (hereinafter referred to as "visitor," "user," or "customer" depending on whether they are just visiting the store or making a purchase of products and services) is deemed to consent to and accept without reservation the following terms, without exception. If a user disagrees with these terms, they must refrain from visiting, using the website, and from any transaction or use of the online store's services.

General Terms

The COMPANY reserves the right to modify or revise the terms and conditions of use and transactions of the online store at any time as it deems necessary. It undertakes the obligation to inform consumers about any changes through the pages of this online store. The contracts made through the online store are in Greek.

Provided Information & Products

The COMPANY is committed to the accuracy, truth, and completeness of the information provided on the online store, regarding both the identity of the COMPANY and the transactions provided through the online store. The COMPANY, in good faith, is not liable and is not bound by any electronic data entries made by mistake or inadvertence, according to common experience, and has the right to correct them whenever it detects their existence.

Limitation of Liability

The COMPANY, in the context of transactions through the online store, is not liable and has no obligation to compensate for any possible damage or loss arising from the cancellation of orders, non-execution, or delay in their execution for any reason. It does not guarantee the availability of the products displayed in the online store but informs the interested customer based on the available data regarding their availability or unavailability. In case of changes to this data, it will inform customers in a timely manner about the non-availability of a product, and in such a case, it has no further liability. The online store provides content (e.g., information, names, photos, illustrations), products, and services available via the website "as is." In no case is the COMPANY liable civilly or criminally for any damage (e.g., loss of profits, data, lost profits, financial satisfaction, etc.) that a visitor to the online store or a third party may incur due to the operation or non-operation of the website, the inability to provide services or products, or unauthorized interventions by third parties into products, services, or information provided through it.

Intellectual Property Rights

All content of the online store, including trade names, trademarks, images, graphics, photos, designs, texts, etc., are the intellectual property of the COMPANY and are protected by the relevant provisions of Greek law, European law, and international conventions, or intellectual property of third parties for which the COMPANY has obtained a license for exclusive use for its own needs and for the operation of the online store. Any reproduction, transfer, or creation of derivative works based on this content, or misleading the public about the true provider of the online store, is prohibited. The reproduction, republishing, uploading, announcement, distribution, transmission, or any other use of the content by any means or for commercial or other purposes is permitted only after prior written consent from the COMPANY or any other intellectual property holder. The names, images, logos, and distinctive features describing the online store with the trademark www.espressoworkshop.gr or the COMPANY’s products and services or those of third parties are the property of the COMPANY or the third parties, respectively, and are protected by relevant trademark laws. Their use on the online store does not grant any license or right for third-party use.

User Responsibility

The user/customer agrees and undertakes to use the services, information, and data of the online store in accordance with the law and based on the principles of good faith and business ethics. They are obliged not to use the online store with the trademark www.espressoworkshop.gr for:

1. Sending, publishing, emailing, or transmitting in any other way any content that is illegal for any reason, causes unlawful harm to the COMPANY or any third party, or violates the confidentiality or privacy of any person’s information.
2. Sending, publishing, emailing, or transmitting in any other way content that offends users’ ethics or social values.
3. Sending, publishing, emailing, or transmitting in any other way content for which the users do not have the right to transmit according to law or applicable contracts (e.g., internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements).
4. Sending, publishing, emailing, or transmitting in any other way content that violates any patents, trademarks, trade secrets, intellectual property rights, or other proprietary rights of third parties.
5. Sending, publishing, emailing, or transmitting in any other way material containing software viruses or any other codes, files, or programs designed to interrupt, damage, or destroy computer hardware or software.
6. Willful or unintentional violation of applicable legislation or provisions.
7. Harassment of third parties in any way.
8. Collection or storage of personal data about other users.

Limited License

www.espressoworkshop.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use, and present this website and its content. This license does not constitute a transfer of title to the website or its content and is subject to the following restrictions:

1. You must retain in all copies of the website and its content all copyright and other proprietary rights notices.
2. You may not modify the website or its content in any way, or reproduce, publicly display, distribute, or otherwise use the website and its content for any public or commercial purpose, unless permitted herein.

Links on the website www.espressoworkshop.gr

The links included in the online store lead to pages within the store or sometimes direct the user to websites of third-party providers, businesses, etc. These associated websites are not under the control of the COMPANY, and the COMPANY is not responsible for the content of any such website or any link included in an associated website, or for any changes or updates to such websites. The COMPANY is not responsible for the transmission of data over the Internet or for any form of transmission received from any linked website. The COMPANY provides these links on its online store solely for the convenience of the user; their use is not mandatory for the visitor/customer, and their inclusion in the online store does not imply that the COMPANY endorses or accepts their content.

Personal Data Protection

The COMPANY created this website solely for the purpose of serving its customers. The website www.espressoworkshop.gr is simple and user-friendly, designed to meet the specific needs of each user. To ensure the best service, it is important for you, our customer, to understand that you must provide us with certain information related to the processing of your order, and this information will be protected by us. This Privacy Policy and the attached Terms and Conditions of Use of this website describe the method of collecting data from the website www.espressoworkshop.gr,

Privacy Policy and Terms of Use

This Privacy Policy applies solely and exclusively to your personal data, which you provide to us during your orders on this website. The protection of customer personal data is governed by the General Data Protection Regulation (GDPR) 2016/679/EU and generally by the applicable national and European legislative and regulatory framework for the protection of personal data. The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the sector of electronic communications (Law 3471/2006, as in force) and the decisions of the Data Protection Authority (DPA).

General Information

The information voluntarily provided by the users of the aforementioned website is used by www.espressoworkshop.gr, in order to allow users to have direct and meaningful communication with the store, provide answers to specific queries they raise, and finally to serve and execute their orders. The information collected by www.espressoworkshop.gr via the website aims to measure the number of visitors, identify customer demands for additional products, and facilitate transactions with the company. The COMPANY does not distribute to any other organization or partner not connected with the COMPANY the electronic addresses or any other information related to the users and customers.

Collection of Information

www.espressoworkshop.gr has designed its website so that users can visit it without the need to disclose their identity unless they wish to do so. Visitors to our website are asked to provide personal data only when they wish to place an order, register on our website, and/or send an email to the COMPANY.

Use of Information

The COMPANY collects four types of information regarding users:

1. Information provided by the user during registration as a customer.
2. Information provided by the user for the execution of their order by the COMPANY.
3. Information provided by the user for participation in competitions held from time to time.
4. Information provided by the user when logging in through other platforms (iOS, Android apps, Facebook, Google).

When filling out any order form on our website, you will be asked for your full name, address, postal code, email address, phone number, and payment method. Additionally, more specific information may be requested, such as shipping details, invoicing information, or details regarding a promotion you requested. The COMPANY uses the information you provide during the online submission of the form to contact you about:

1. The delivery of your order to your location.
2. To confirm and authenticate the customer in any necessary case.
3. New or alternative products offered by www.espressoworkshop.gr.
4. Special offers from the COMPANY.
5. Receipt of gifts from prize draws.

You have the option to choose whether or not you wish to receive such communications from www.espressoworkshop.gr by sending your request via email to info@espressoworkshop.gr.

Access to Information

Every order fulfillment requires the collection of personal information for delivery or reservation of an order. The use of credit or debit cards for charging is done through a payment platform (via redirect) where the service provider (e.g., Viva Wallet, PayPal, or the relevant bank) is responsible for the data. Any document that certifies and declares the identity of the customer remains strictly confidential and is checked only by the competent department of www.espressoworkshop.gr. By providing your personal data, you consent to its use by the COMPANY employees for the purposes mentioned above. www.espressoworkshop.gr requires its employees and website maintainers to provide users-customers with the level of security referred to in this Privacy Policy. Under no circumstances will the COMPANY share your personal data with others without your prior consent, unless required by law. Please note that under specific conditions allowed or imposed by law or based on a court decision, the collection, use, and disclosure of your personal data collected online without your prior consent may occur (for example, in the case of a court decision).

Cookies

The COMPANY may use cookies as part of facilitating and operating its services via the website. Cookies are small files (text files) that are sent and stored on the user's computer, allowing websites such as www.espressoworkshop.gr to operate smoothly without technical issues, collect multiple user choices, recognize frequent users, facilitate their access, and gather data to improve the content of the website. Cookies do not harm the user's computer or the files stored on it. We use cookies to provide information and process your orders, and they are automatically deleted when you exit the site. Please be aware that cookies are absolutely necessary for the website to function properly and seamlessly.

Correction, Modification, or Deletion of Information

The COMPANY allows users to correct, change, complete, or delete data and information provided on the e-shop. If you choose to delete information, the COMPANY will act immediately to delete this information from its files. For the protection and security of the user, the COMPANY will ensure that the person making the changes is indeed the same as the user. To access, change, or delete your personal data, report any issues with the website's operation, or ask any questions, please contact us via email at info@espressoworkshop.gr. Changes or corrections to your personal data can also be made through the COMPANY's registration page. Please note that we will do our best to protect your personal data, but the protection of your access password to our website also depends on you. User data will be kept in our database for the next 10 years from the implementation date of the new personal data protection law (Implementation Date 25-05-2018), after which it will be deleted. If any user wishes to be removed from the database or stop receiving informational emails (such as newsletters), they can do so with a simple request at info@espressoworkshop.gr.

Transaction Security

The COMPANY is committed to ensuring the security and integrity of the data it collects regarding the users of its website. The COMPANY has adopted procedures to protect personal data submitted by users on its website or provided by any other means (e.g., by phone). These procedures protect user data from any unauthorized access, disclosure, loss, misuse, and alteration or destruction. They also help ensure that this data is accurate and used correctly. Your connection is secure as it uses SSL (Secure Socket Layer) technology on all pages with a 128-bit key size. SSL technology is based on a key code for encrypting data before it is sent via the SSL connection. The security check between the data and the server is based on the unique key code, ensuring the integrity of the communication. Browsers like Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol, and it is recommended to use them for connecting to our website.

Electronic Dispute Resolution Platform

According to Directive 2013/11/EU, which was incorporated into Greece with KYA 70330/2015, electronic dispute resolution (ADR - Alternative Dispute Resolution) is now available for consumer disputes throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any issue with a purchase made from our website, they may initiate the ADR process via the unified platform for electronic dispute resolution (EDR platform) available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Periodic Changes

The COMPANY continually expands, updates, and improves its website and the related products and services. It will also update this policy. We recommend that you read this process at regular intervals to stay informed about any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of the Privacy Procedures Applied by www.espressoworkshop.gr

By using this website, you accept and agree to this Personal Data Protection Statement as well as the terms and conditions of use of the website announced through it.

Returns of Defective Products

If a product is found to have a manufacturing defect, as verified by the authorized technician providing the warranty or if the COMPANY itself provides a direct warranty of good operation, the following apply:

• The warranty is provided for a limited period, which is specified in the product’s detailed specifications. After this period or repair, product replacement may be possible with an additional charge upon a new agreement with the customer.
• The returned product must be accompanied by all documents that accompanied the product (e.g., invoice, delivery slip, receipt, etc.) and its full packaging. If a defect is discovered after delivery and the packaging is no longer available or if the product packaging was taken by the delivery service during delivery, the packaging is not required for the return.
• The return of products will be carried out either by the COMPANY’s personnel and transport means or via courier. In the case of returns via courier, the customer is responsible for the shipping costs to the COMPANY, while the COMPANY will cover the cost of shipping the replaced or repaired product.
• After the return of the products, a check will be carried out regarding the defect reported by the customer, followed by communication with the customer to inform them about the results of the check.
• If the defect is confirmed, the product will be repaired or replaced; otherwise, the transaction will be canceled if repair is not possible within a reasonable time and no suitable product is available for replacement. In the case of transaction cancellation, the refund will be made using the same method used for the original payment to the COMPANY.
• Specifically, in the case of payment by credit card, the COMPANY will notify the issuing bank of the cancellation of the transaction, and the bank will then proceed with all actions as per the agreement with the customer, with no further responsibility on the part of the COMPANY. The COMPANY, after this notification, bears no responsibility for the timing and manner of the reversal, which is governed by the prior contract. In case of payment by cash, if the customer had chosen the “pickup from store” option, the refund will be made in person at any of the COMPANY’s stores. In case of payment by bank transfer, the refund will be made via a reverse bank transfer from the COMPANY’s accounts to the customer.
• In the case that the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without any further notice to full or partial offset of the claim against the customer.

Returns of Products Considered Defective Upon Delivery (DOA)

Returns of products that are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from the delivery date. At the same time, the product must not be damaged and should include all original documents that accompanied the product (e.g., delivery slip, receipt, etc.) and its full packaging. In such cases, the following applies:

The product will be received and checked to confirm the defect reported by the customer. Provided that the product has been received and inspected by the COMPANY, it will be replaced with an identical new one or, in case of unavailability, with another new product of equivalent quality and value. If the customer does not wish for a replacement, the money will be refunded. The refund will be made in the same manner as the original payment was made to the COMPANY. Specifically, in case of payment by credit card, the COMPANY will notify the issuing bank of the transaction cancellation, and the bank will carry out all actions as per the customer’s agreement with them. After this notification, the COMPANY bears no responsibility for the timing and manner of the reversal, which is regulated by the applicable agreement. In case of payment by cash, if the customer had chosen the “pickup from store” option, the refund will be made at the store where the product was picked up. In case of payment via bank transfer, the refund will be made through a reverse bank transfer to the same customer’s account. The shipping costs for returning products to the COMPANY and for re-shipping the replaced product to the customer will be borne by the COMPANY. In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without further notice to full or partial offset of the claim against the customer.

Return of Non-Defective Products - Right of Unjustified Withdrawal by the Customer

The customer has the right to withdraw from the purchase agreement within 14 calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery date (in the case of products), and if there are multiple products in the same order, from the delivery date of the last product or in cases of periodic delivery of goods, from the delivery of the first product. Withdrawal is accepted under the following conditions:

This withdrawal is unjustified and without any charge. If the product has already been delivered, the customer must return the product in the exact condition it was received, with all its components, accompanying documents, and packaging in perfect condition. The return is only accepted if the buyer has paid any amount charged by the company for shipping the product to the customer and the return shipping costs. The withdrawal statement must be made in writing or electronically, and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received. After the withdrawal statement, the COMPANY is obligated to return the price it received within 14 days from the receipt of the products. Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery option offered by the COMPANY. The refund to the customer will be made using the same payment method as the original transaction. Specifically, in case of payment by credit card: if the payment has been received by the COMPANY from the bank prior to the withdrawal and return of the product, the COMPANY will notify the bank of the cancellation of the transaction, and the bank will take all necessary steps according to the contract with the customer. After this notification, the COMPANY is no longer responsible for the timing or method of the reversal, which is governed by the applicable contract. In case of payment by cash, if the customer chose the "pickup from store" option, the refund will be made at the store where the product was picked up. In case of payment via bank transfer, the refund will also be made via bank transfer to the same customer’s account. The customer is responsible for compensating the company if they have used the product in a manner other than necessary to verify its nature, features, and operation before declaring withdrawal. The verification of the nature, features, and operation of the goods must be done based on the information provided on the product’s external packaging and the supplementary information provided by the company, and without opening the packaging or putting the product into operation. The company is willing to inform the customer about any questions related to the nature and operation of the products by providing additional informational material electronically or otherwise. In the case of opening the packaging and using the products, their value is automatically reduced as the product is considered used, and the customer must compensate the company for the reduction in value. The value reduction from opening the packaging and the subsequent classification of the product as used is assessed on a case-by-case basis and is usually in the range of 20%-30%. The COMPANY has the right to agree with the customer on compensation even through mutual offset. In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without further notice to full or partial offset of the claim against the customer.

Exemptions from Withdrawal

There is no right of withdrawal in contracts where the consumer has requested a special visit from the supplier to carry out urgent repairs or maintenance work. If, during such a visit, the supplier provides services beyond those specifically requested by the consumer or goods beyond the spare parts used during the maintenance or repair work, the right of withdrawal applies to those additional services or goods.
The sale of sealed sound recordings or sealed video recordings or sealed computer software that has been unsealed after delivery.

Safe Products - Warranty Terms

The products provided by the COMPANY are durable products that bear all necessary certifications for safe operation. The products are accompanied by written instructions for use (except for simple-to-use products) and a written warranty of good operation for a reasonable period, in Greek. The warranty form always includes the name and address of the guarantor, the product it applies to, the exact content, duration, scope of coverage, and the rights provided by applicable law. The device’s warranty is valid for the manufacturer’s specified period from the date of purchase and allows free repair of the issue, provided the following conditions are met:

1. There is a warranty from the representative and proof of purchase of the device.
2. The fixed identifiers of the device (Serial Number) have not been altered.
3. The defect is not excluded under the manufacturer’s warranty terms.

For more information, we are always available either by phone at 26510 77274 or via email at info@espressoworkshop.gr.